The Upper Room Home Furnishings

Photos

Reviews of The Upper Room Home Furnishings

•  

  Frenchise45 Added 2017-08-31

  ★ ★ ★ ☆ ☆
  UPDATE:
  After a lengthy conversation with Luc, the General Manager, Upper Room came half way in covering the costs of the couch and waived the re-stocking fees. We are now pleased with the outcome.
  
  ------
  I want to personally thank Luc, the General Manager, for not returning any of our calls and not dealing with a pressing issue that dates back to November 23rd. I've requested 3 call backs in the past week and this, after Michael, one of the sales reps told me that Luke would contact us last weekend.
  
  Thank you again for delivering a couch with half of the options missing, and a broken reclining lever, and then asking us to pay an extra 20% restocking fee ($1200) to get the proper couch that we had originally requested on top of charging us an extra $1400 for the couch, totalling $8000 for a damn couch.
  
  Thank you for not delivering the chairs and bar stools that we placed an order on more than 6 weeks ago and was told we would get them in 3-4 weeks.
  
  Thank you Luke, Layla, and Michael for your phenomenal customer service.
  I can't imagine how fortunate Upper Room is to have you work for them.
  
  Thank you for fooling us into spending over 10k with you guys and only receiving half the order that was put in months ago.
  
  Thank you for the poor service and commitment to your clients we can't imagine ourselves ever stepping foot in your establishment let alone spend another dime with you.

Add review